Shipping policy
Shipping Policy – TryRelaxia
At TryRelaxia, we are committed to delivering your order safely and as quickly as possible.
Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order has been processed, it will be shipped immediately.
You will receive a confirmation email with tracking information once your order has been dispatched.
Shipping Times
Estimated delivery times depend on your location:
- Netherlands & Europe: 5–12 business days
- International: 7–21 business days
Delivery times may vary depending on demand, customs, and external factors.
Shipping Costs
We offer free shipping on all orders.
Tracking Your Order
Once your order is shipped, you will receive a tracking number via email.
Please allow 1–5 business days for tracking information to update.
Delays
While we aim to deliver your order on time, delays may occur due to:
- Customs processing
- Shipping carrier issues
- High demand or holidays
These delays are outside our control.
Incorrect Address
Please ensure that your shipping address is correct at checkout.
If you notice an error, contact us immediately at:
hello@tryrelaxia.com
We cannot guarantee changes once your order has been processed.
Lost or Stolen Packages
TryRelaxia is not responsible for lost or stolen packages confirmed as delivered by the carrier.
If this happens, please contact the shipping carrier directly.
Customs, Duties & Taxes
For international orders:
- Customers may be responsible for customs fees, import duties, or taxes
- These charges are determined by your local authorities
Contact
If you have any questions about your order, feel free to contact us: