Refund policy

Refund & Return Policy – TryRelaxia

At TryRelaxia, we want you to be completely satisfied with your purchase. If for any reason you are not, we’re here to help.

Returns

You have 30 days from the date of delivery to request a return.

To be eligible for a return, your item must:

  • Be unused and in the same condition as received
  • Be in its original packaging
  • Include proof of purchase (order confirmation or receipt)

Returns that do not meet these conditions may not be accepted.

How to Start a Return

To initiate a return, please contact us at:

hello@tryrelaxia.com

Include:

  • Your order number
  • Reason for return

Once your request is approved, we will provide instructions on how and where to send your return.
Items sent back without prior approval will not be accepted.

Refunds

After we receive and inspect your return:

  • You will be notified of approval or rejection
  • If approved, your refund will be issued to your original payment method
  • Refunds are typically processed within 5–10 business days

Please note that your bank or payment provider may require additional time to process the refund.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • We recommend using a trackable shipping service, as we cannot guarantee receipt of your return

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

We will resolve the issue as quickly as possible with a replacement or refund.

Non-Returnable Items

The following items are not eligible for return:

  • Items marked as final sale
  • Gift cards
  • Used or damaged items (not caused by us)

Exchanges

We do not offer direct exchanges.
If you would like a different item, please return your original item and place a new order.

Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again
  2. Contact your credit card company
  3. Contact your bank

If you still need help, email us at hello@tryrelaxia.com